The terms that govern your use of Inference Agents.
These Terms of Service ("Terms") govern your access to and use of the Inference Agents AI compliance infrastructure service ("Service") provided by Inference Agents Ltd, a company registered in England and Wales ("we", "us", "our").
By subscribing to, accessing, or using the Service, you ("Customer", "Firm", "you") agree to these Terms in full. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
Contact: hello@inference-agents.com
Inference Agents provides AI compliance infrastructure that operates as a proxy layer between your AI tools and AI model providers. The Service:
The specific features available to you depend on your subscription plan as set out on our Pricing page.
The Service is currently available under an early access programme. During early access:
Our pricing is based on the number of AI events processed through our proxy each month. An "AI event" is any single interaction routed through the Service — including prompts sent, tool calls executed, documents analysed, and responses received.
Fees are billed monthly in arrears based on actual usage. You will receive an invoice for the previous month's usage. Payment terms are 14 days from invoice date.
Usage above your plan threshold is billed at the standard per-event rate for your plan. We will notify you when you approach your monthly limit. We will not interrupt the Service for overage usage.
We will provide at least 30 days' written notice of any price changes. Your continued use of the Service after the notice period constitutes acceptance of the new pricing.
When you use the Service, AI requests and responses from your firm — which may include personal data relating to your clients — are routed through our infrastructure. You remain the data controller for all personal data processed in connection with your clients. We act as your data processor.
Our processing of personal data on your behalf is governed by our Data Processing Agreement, which forms part of these Terms. By using the Service, you accept the terms of the Data Processing Agreement. Please contact us at hello@inference-agents.com to request a copy.
Audit logs are retained for a minimum of 24 months as standard, in line with EU AI Act Article 19 requirements. Enterprise plans support custom retention periods. You may request deletion of audit logs subject to any applicable legal retention obligations.
We do not use your AI interaction data or client data to train AI models, improve third-party AI systems, or for any purpose other than providing the Service to you.
You are responsible for:
The Service provides compliance infrastructure. It does not constitute legal, regulatory, or compliance advice. You remain solely responsible for ensuring your firm meets its regulatory obligations.
We retain all intellectual property rights in the Service, including our software, algorithms, audit log format, and compliance rule engine. These Terms do not grant you any rights in our intellectual property other than the limited right to use the Service as described herein.
You retain all rights in your firm's data, configurations, and audit log contents.
Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties without prior written consent, except as required by law or regulation. Our obligation of confidentiality extends to all client data that passes through the Service.
We warrant that we will provide the Service with reasonable skill and care. We do not warrant that:
The Service is provided to assist your compliance efforts. It is not a substitute for professional compliance advice or your firm's own compliance processes and oversight.
To the maximum extent permitted by law, our total liability to you in connection with the Service shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.
We shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of data, loss of goodwill, or regulatory fines, even if advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Either party may terminate the Service on 30 days' written notice. We may terminate or suspend the Service immediately if you breach these Terms or if required to do so by law.
Upon termination, you will retain access to your audit logs for 30 days to allow export. After that period, logs will be deleted in accordance with our data retention schedule, unless you have separately agreed extended retention.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. We will provide at least 30 days' written notice of material changes. Your continued use of the Service after the notice period constitutes acceptance of the updated Terms.
For any questions about these Terms:
Email: hello@inference-agents.com
Website: inference-agents.com